JumpServer is an open-source Privileged Access Management (PAM) tool that provides DevOps and IT teams with on-demand and secure access to SSH, RDP, Kubernetes, Database and RemoteApp endpoints through a Web Browser.
Compared with the Community Edition, JumpServer Enterprise Edition provides X-Pack enhancement packages and enterprise support services.
Items |
Service Content |
|---|---|
Customer Support |
5x8 ticket and telephone support, tickets responding in 4 hours. After receiving the fault report, the engineer assists the customer in software faults troubleshooting in time through telephone support, remote access, etc. |
Installation and Training |
Professional support (such as installation, emergency assistance, software troubleshooting, training, etc.) |
Emergency |
|
Software Upgrade |
Provide patches and enhanced function packages to upgrade seamlessly, etc. |
Online Self-service |
The customer support portal keeps customers posted with the latest software features, maintenance experience, use skills, and any other related knowledge. |
SKU |
Number of IT assets |
Deployment Methods Supported |
How to Order |
|---|---|---|---|
Basic |
50 |
Standalone |
3 years subscription |
Standard |
500 |
Standalone / Active-standby |
Annual subscription |
Professional |
5000 |
Standalone / Active-standby |
|
Ultimate |
Unlimited |
Standalone / Active-standby / High availability |
